Hardware warranty

What is covered

• Manufacturing defects in materials and workmanship
• Component failure under normal operation (10 GBit switching, GSM control channel, USB-C power input)
• Firmware faults attributable to the shipped factory firmware
• DOA (dead on arrival) replacement at our expense including return shipping

What is not covered

• Damage caused by drops, impacts, liquid, or operation outside the published environmental specification
• Damage caused by power events exceeding the device input rating (USB-C 5V)
• Modifications to the housing, firmware, or internal electronics
• Cosmetic wear that does not affect function
• Loss or theft

How to file a claim

Email AirGapNet@gmail.com with the device serial number, a description of the issue, and any error photos or logs. We reply within one business day with diagnostic steps and, where the device clearly fails the spec, an RMA number and a prepaid return label.

Repair, replace, or refund

Once a claim is approved we either repair the device, replace it with an equivalent or newer revision, or — if neither is practical — refund the original purchase price. Replacement devices carry the remainder of the original warranty plus an extra 90 days, whichever is longer.

Out-of-warranty service

Devices outside the warranty window can usually still be serviced. We provide a fixed-price repair quote after inspection; if you decline the repair we return the device at no charge.

Statutory rights

This warranty is in addition to — not instead of — any statutory consumer rights in your jurisdiction. Nothing in this document limits the rights you have under applicable consumer-protection law.